business process as a service

Ever since the emergence of the COVID-19 pandemic, businesses across every domain have begun adopting digital technologies to create new opportunities not just for businesses but for customers as well. Traditional business operations and process outsourcing patterns are being reimagined and iterated through more intelligent workflows using RPA, Artificial Intelligence (AI), cloud computing, and other cognitive technologies. Therefore, to outsmart the competition, meet customer demands proactively and increase revenue, businesses should continually adapt to more intelligent working. They must leverage fully orchestrated business processes that are capable to make life easier for customers, employees, suppliers, and shareholders alike.

Thankfully with the advancements in technology, businesses can now leverage such services that enhance operations directly from the cloud. By utilizing cloud solutions businesses will not have to invest in the infrastructure or purchase tools completely because these services are delivered from the cloud. Businesses will only have to pay for what they use and can cancel the subscription at any time therefore significantly changing the economic dynamics. Particularly from the user perspective, businesses move away from capital expenditure (CAPEX) discussion to the operational expenditure (OPEX) discussion during business case calculations. For IT enterprises this is a paradigm towards utility computing, where you pay as you go even within the walls of the enterprise and extended value chain. Business Process as a Service or BPaaS is one such service that can be leveraged based on the user’s requirements. Therefore, let us learn more about BPaas.

What is Business Process as a Service (BPaaS)?

Business process as a service (BPaaS) as the name indicates is a representation of a comprehensive solution that is entirely delivered based on a cloud services model. BPaaS can work efficiently by connecting to other services, including SaaS, PaaS, and IaaS, and is completely configurable. Similar to the other cloud-based services, BPaas too provides businesses with the resource, tools, processes, and technology that they need to function. These solutions are provided as a pay-per-use service by making use of the availability and efficiency of a cloud-based system. Because the entire services that are required in improving business efficiency are utilized directly from the cloud, it greatly reduces total cost of ownership.

Reducing expense is one of the main highlights in BPaaS as it provides an on-demand solution based on services needed as opposed to purchasing the complete package deal tied into a single application. BPaaS gained widespread recognition, especially during the initial COVID-19 pandemic days. It kept businesses, enterprises, and organizations in lockstep with industry best practices, customer demands, market trends, changing dynamics, and technological advancements. As the number of digital users increased, businesses that adopted BPaaS were able to keep up efficiently with the surge and were able to seamlessly increase service levels during peak periods. Product manufacturing companies and similar businesses were able to bring new products and services to market faster with BPaaS’s unique operating flexibility and agility.

What are the benefits of BPaaS (Business Process as a Service)?

BPaaS offers many business benefits, including:

Product/service deliverability:

From simple responsibilities such as organizing email and customer records to complex responsibilities such as maintaining inventory and product development, BPaaS helps businesses promote the deployment of products and services in an automated, streamlined manner. Because it is easily accessible from the cloud service models, BPaaS is regulated for application across businesses and organizations, making it imperative for businesses efficiency. It can be integrated into the complete product development lifecycle because of its flexibility and repeatability, resulting in increased efficiency and, eventually, better service and product delivery for customers.

Cutting edge at a reduced cost:

BPaaS can be considered as a business development tool that provides enterprises with all the latest and updated digital tools, technologies, processes, and resources. Businesses can easily sign up for these services on a pay-per-use criterion to improve their efficiency, service, and customer experience. This strategy significantly reduces the extensive capital investment traditionally required in integrating such services. By leveraging Business Process as a Service (BPaaS), businesses can shift to a more simpler consumption model and reduce the total cost of ownership of tools, technologies, and resources as well.

Accommodates fluctuating business needs:

The demands of every business are not the same nor will the business of an enterprise always remain static. It will certainly have its ups and downs, sometimes more efficiency will be required sometimes more tools or resources will be essential. BPaaS is capable to scale on-demand when a company experiences a peak workload and can easily go back to the initial demand when the company returns to normal. Due to its natural configurability relevant across various business areas, and its adaption with other cognitive technologies such as AI services, BPaaS can scale to accommodate large fluctuations or innovative technologies in the business processes whenever needed.

Why does a business that uses BPaaS succeed?

Get the Most Out of Technology

A huge business benefit of using BPaaS is that it helps enterprises get the most out of cloud technology with very little expense when compared to traditional methods. Some small-scale businesses or budding enterprises may not have the budget, resources, or technological capabilities to meet customer demands or enhance business operations. BPaaS provide such businesses with an opportunity to stay relevant and competitive in the digital world.i


Like all the other services from cloud technology, another benefit of using Business Process as a Service (BPaaS) is that it gives businesses the compliance to scale easily and affordably. As opposed to investing in a large upfront infrastructure in software and hardware to satisfy their business process demands, businesses can pay as they go with BPaaS.


Businesses that find it difficult to adapt to customer demands and meet the ever-changing market trends are liable to be overcome with challenges and could sometimes even leave them at the bottom. Switching to BPaaS or business process management is a good choice for such enterprises or businesses as they can make the best out of cloud services and efficiently meet new demands.

Author Bio: Ricky Philip is an industry expert and a professional writer working at ThinkPalm Technologies, a software services company focusing on technologies like BigData, Mobile App Development, IoT, and AI services. He is also a contributor to several prominent online publishing platforms such as and HubSpot.

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